Help & frequently asked questions

LCS reviews a regulated document in your own browser, scores it against your organization’s rules, and tells a reviewer whether to Return, Review, or Clear it — with every flag citing the rule. It flags; a person decides. Below are the questions we hear most.

About the product

What is Lane Compliance Systems?

A document pre-review tool for regulated teams. It reads a document, checks it against your written rules (required fields and sections, attachments, date order, identifier consistency, writing-guide standards, and more), assigns a deterministic compliance score, and lists every issue with the exact rule or clause behind it. Reviewers spend their time on the files that need it instead of reading every page from scratch.

Who is it for?

Teams that review documents against rules — law enforcement report narratives, insurance claims and SIU, investigative case files, medical documentation, internal audit, BSA/AML compliance, legal filings, and government/permitting. There are eight built-in verticals, each with its own rulebook, and an organization can load its own SOPs.

Does it make decisions or auto-reject anything?

No. LCS flags and triages; a person always decides. Nothing is automatically rejected, and the optional AI layer never changes the outcome.

Data & privacy

Where does my document go?

Nowhere. Document content is parsed and reviewed entirely in your browser. The deterministic review makes no network call, and no case-document text is ever transmitted to or stored by LCS.

What does LCS store on its servers?

Only your organization’s configuration (name, vertical, rulebook, optional internal contact) and, if an administrator sets one, an encrypted AI key. If your administrator turns on the optional system of record, completed reviews log metadata — findings, decisions, deadline statuses, and file hashes — to your organization’s tamper-evident trail. The document itself still never leaves the device.

Can it run fully offline / air-gapped?

Yes. In Restricted mode (the default) the review is deterministic-only with no review-time network egress — the right setting for CJI, CUI, and other sensitive material.

Artificial intelligence

Does it use AI?

The core review is deterministic — rule-based and reproducible, with no AI. An optional AI pass can add an advisory second read and suggested edits, but it is off unless your administrator enables Standard mode and configures a key.

Which AI providers, and what do they see?

Two, both optional and configured per organization:

• Anthropic (Claude) — the advisory judgment pass and suggested edits. It receives only de-identified, masked text, sent directly from your browser to the provider with your organization’s own key.
• Voyage AI — semantic grounding for that pass: embeddings that rank the most relevant passages of your own policy library by meaning. It never generates text, and your case document is never sent to it.

Neither provider affects the deterministic score, and with no Voyage key the grounding falls back to keyword matching with no added network egress. See the AI Disclosure for specifics.

Could the AI “hallucinate” a compliance result?

The authoritable result is the deterministic one — the same input always produces the same output. The AI layer can only add advisory suggestions; it cannot change the score or the call.

Security & compliance

Is it CJIS- or HIPAA-certified?

The handling is designed against the CJIS Security Policy and the HIPAA Security Rule, and because document content is processed on-device, CJI and PHI in the document are not transmitted to us. We do not claim a formal certification, and we do not currently offer a signed Business Associate Agreement. Healthcare and criminal-justice organizations remain responsible for their own obligations; see Data & compliance and Security.

Do you have SOC 2?

Not yet — a SOC 2 Type II examination is on the roadmap. In the meantime the architecture is itself the control: there is no member-document data on our side to lose. We are happy to pilot under a signed security addendum and to walk a security team through the data flow.

How do I trust an exported record?

Every exported audit record carries a verifiable hash chain. The offline verifier checks a record’s integrity with no involvement from LCS.

Using LCS

What file types can I review?

PDF, Word (.docx), and plain text. A scanned, image-only PDF has no text layer to read — paste the narrative text directly instead.

What do Return, Review, and Clear mean?

• Return — a confident, significant rule failure that should be corrected before the document proceeds.
• Review — a person should look; there are findings, but none rise to an automatic return.
• Clear — nothing flagged against your configured checks.

Each finding cites the rule or clause behind it; writing-style notes are advisory and never change the call.

My review found nothing / scored 100. Is that right?

Yes — nothing failed against your configured checks. The engine only tests what your rulebook defines; if you expected a finding, confirm the relevant rule is enabled in your rulebook (administrators and principals manage it).

Why can’t I save to the system of record?

Logging completed reviews to your organization’s tamper-evident trail is an administrator setting and is off in demo workspaces. If the option is hidden, your workspace does not have records enabled — ask your administrator.

Getting started & pricing

How do I try it?

Open the app and choose a Demo workspace — no key needed. To evaluate it on your own work, an LCS representative can run your labeled historical files through the Backtest to show catch-rate and time saved in your own numbers.

How do I start a pilot?

Pick one team or vertical, gather a small set of labeled past files, and we run a backtest together; pilots typically begin under a signed security addendum and expand from there. There is nothing to install — LCS runs in a browser.

How much does it cost?

Pricing is scoped to your vertical, number of reviewers, and document volume, so there is no single list price. Contact us to scope it; we will lead with an ROI estimate on your numbers, not a number in the dark.

Getting help

If you use LCS inside an organization, your administrator configures the rulebook, access keys, AI keys, and records settings — they are the fastest path for access or configuration questions. For other matters:

• Sales & general inquiries: sales@lcs-global.com
• Security issues: see Security and security.txt for responsible disclosure.
• Data, privacy & compliance: support@lcs-global.com or the Data & compliance page.