Terms of Service

These Terms govern your access to and use of the Lane Compliance Systems software and website (the “Service”). By accessing or using the Service, you agree to these Terms. If you are using the Service for an organization, you represent that you are authorized to bind that organization. The Service is intended for business and organizational use, not for consumers.

1. The Service

LCS lets an organization load its own standards and checks and then reviews documents against them, surfacing findings, citations, and deadline/obligation clocks. Outputs are advisory and are intended to be reviewed by a competent person before any action is taken.

2. Accounts and access keys

Access is controlled by organization-issued keys. You are responsible for keeping access keys confidential and for all activity under your keys. Notify your administrator immediately of any suspected compromise.

3. Acceptable use

• Use the Service only for lawful purposes and only with content you are authorized to process.
• Do not attempt to breach, probe, or circumvent security, access another organization's data, or disrupt the Service.
• Do not reverse engineer, resell, or build a competing service from the Service except to the extent this restriction is prohibited by law.
• Do not rely on the Service as the sole basis for any decision that has legal, medical, financial, employment, or safety consequences.

4. Customer responsibilities and compliance

You remain solely responsible for your own legal and regulatory obligations and for the accuracy, legality, and appropriateness of the content you process and the actions you take. The Service supplements, but does not replace, professional judgment, supervisory review, and independent verification. You are responsible for validating any output before relying on it.

5. Third-party AI (optional)

If you enable AI-assisted authoring, you supply your own provider key and your use of that provider is subject to the provider's terms. If you enable the optional AI judgment pass, document text is sent to an endpoint you configure and control, not to LCS. You are responsible for what you submit to any AI service. The Service never transmits the documents you review to any LCS server or to any AI provider chosen by LCS. See our AI Disclosure.

6. Intellectual property

The Service, including its software, design, and content, is owned by LCS and its licensors and is protected by applicable laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service per these Terms. You retain all rights to your own content and configuration.

7. Customer content and responsibility

“Customer Content” means the material your organization provides to or processes with the Service, including (a) configuration you author — standards, checks, writing guides, organization notes; (b) the documents you review, which are processed in your browser; and (c) any review metadata your organization chooses to store in its system of record.

a. Ownership and limited license

As between you and LCS, you own your Customer Content. You grant LCS only the limited license needed to operate the Service — for example, to store your encrypted configuration and keys, to maintain your tamper-evident review metadata if you enable it, and to process the writing-guide text you submit for AI-assisted authoring. The documents you review are processed on your device and are not uploaded to, hosted by, displayed by, monitored by, or moderated by LCS.

b. No public posting; not an intermediary publisher

The Service is not a social network, marketplace, or public publishing platform. It does not display one customer's content to other customers or to the public, and there is no user-to-user posting. Because LCS does not host or publish the documents you review, LCS does not act as a publisher or distributor of that content.

c. Your representations

You represent and warrant that you have the rights and authorizations necessary to provide and process your Customer Content, that doing so does not violate law or any third party's rights (including privacy, confidentiality, and intellectual-property rights), and that you have made any disclosures and obtained any consents your own obligations require.

d. Intellectual-property concerns

If you believe content stored on our servers (the limited artifacts described above) infringes your intellectual-property rights, contact support@lcs-global.com with enough detail to identify the material and your rights, and we will review it in good faith.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT IT WILL DETECT EVERY ISSUE, OR THAT ITS OUTPUTS OR REFERENCE CITATIONS ARE COMPLETE, CURRENT, OR LEGALLY SUFFICIENT FOR YOUR CIRCUMSTANCES. THE SERVICE DOES NOT PROVIDE LEGAL, MEDICAL, FINANCIAL, OR PROFESSIONAL ADVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LCS AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR REGULATORY PENALTIES, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD 100 IF YOU PAID NOTHING. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

10. Indemnification

You will defend and indemnify LCS against claims arising from your Customer Content, your use of the Service, or your breach of these Terms, to the extent permitted by law.

11. Termination

We may suspend or terminate access for breach of these Terms or to protect the Service. You may stop using the Service at any time. Sections that by their nature should survive (including 6–13) survive termination.

12. Dispute resolution and binding arbitration

12.1 Informal resolution first

Before starting a formal proceeding, the parties will try in good faith to resolve any dispute informally. Send a written description of the dispute to support@lcs-global.com (or, from us, to your administrator contact). If the dispute is not resolved within 30 days, either party may proceed under this Section.

12.2 Binding arbitration

Except for the matters in 12.3, any dispute arising out of or relating to the Service or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The seat and any in-person hearing will be in the State of Minnesota, and the proceeding will be conducted in English. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator decides all issues except that a court — not the arbitrator — decides the enforceability of the class-action waiver in 12.4.

12.3 Exceptions

Either party may instead (a) bring an individual claim in small-claims court if it qualifies, or (b) seek injunctive or other equitable relief in the state or federal courts located in Minnesota to protect its intellectual property or confidential information. Seeking such relief is not a waiver of this Section.

12.4 Class-action waiver

Disputes will be arbitrated only on an individual basis. To the maximum extent permitted by law, you and LCS waive any right to bring or participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in a court of competent jurisdiction, while all other claims remain in arbitration.

12.5 30-day opt-out

You may opt out of this arbitration agreement by emailing support@lcs-global.com within 30 days of first accepting these Terms, stating your organization name and your intent to opt out. Opting out affects only this Section; the rest of these Terms still apply.

12.6 Governing law and venue

These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-laws rules. For any matter not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Minnesota, except where applicable law requires otherwise.

13. General

These Terms, together with any policies referenced in them, are the entire agreement between you and LCS about the Service and supersede prior understandings. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be given in the application or to your administrator contact; notices to us go to support@lcs-global.com. You consent to receive communications electronically. The parties are independent contractors. You will comply with applicable export-control and sanctions laws.

14. Changes

We may update these Terms; continued use after changes take effect constitutes acceptance. We will update the effective date and provide notice of material changes in the application.

15. Contact

Questions about these Terms, or intellectual-property concerns: support@lcs-global.com.